FAQ

How long does it take for delivery?

Deliveries take a variable time depending on the quantity in stock. The average time for each delivery is 3 working days. You can follow the status of your order at any time from your user account.

How to track my order ?

You can easily track your order by logging into your customer account. You can also go to the order tracking page

I made a mistake in my order. Can I cancel it?

Of course, you just have to contact us by email or via the contact form on the contact us page. We can cancel your order or modify it if possible.

How quickly can I be reimbursed for my order?

If you wish to be refunded it takes 10 days for your credit card to be refunded. You can also have your account refunded on the website, in this case the refund is immediate. You can use this money to buy whatever you like on the website.

My order does not suit me, how is the return carried out?

If you have a size problem, or if the product is damaged upon receipt, you can return it to us free of charge. To do this, you just have to log into your customer account and request the return of the product. You will receive the coupon to stick on the package. It will be returned to us free of charge.

The product is no longer in stock, what can I do?

If the product is out of stock you can contact us to be notified when the product is back in stock. You can also add it to your favorites, you will receive an email as soon as it is provisioned again

I’m having problems accessing your website

We recommend that you use the latest version of your operating system (examples: Windows, OSX, etc.). In case of persistent problem, contact us by email.

I have problems paying for my order. I have been debited several times or I cannot pay

Payment problems are extremely rare, if this happens to you please do not hesitate to contact us, we will do our best to resolve the situation.

I want to access or delete data, cookies, etc.

Like any European company, we respect the GDPR. You can easily delete all your data by going to the cookie page, or to your account or by contacting us by email

I would like to offer a gift to a loved one

You can offer a gift card or offer any product found on the site. tell us when ordering that the product is a gift, we will have it wrapped.